Customer Service

Odakon Customer Service

Our expert team is here to help you with DJI drone repair, robot vacuum service, and technical support. We answer all your questions about repair status, spare parts consultation, and service processes.

+90 850 840 81 42 Message on WhatsApp iletisim@odakon.com

Phone Support

Email Support

WhatsApp Support

Shipment Tracking

Contact Information

Phone +90 850 840 81 42

WhatsApp +90 850 840 81 42

Email iletisim@odakon.com

Address Yeşilırmak Mah. Orkide Sk. No: 7 İç Kapı No: 2 Merkez / Tokat 60100

Business Hours Monday - Friday: 10:00 - 18:00

Quick Access

Service & Repair Drone and robot vacuum repair, maintenance, and technical support DJI Drone Service Gimbal repair, motor replacement, camera calibration About Us The Odakon story, our values, and our vision

Our Location

Yeşilırmak Mah. Orkide Sk. No: 7 İç Kapı No: 2 Merkez / Tokat 60100

Support Topics

Whatever you need help with, you can reach the relevant section below.

Spare Parts Consultation

We help you identify the correct DJI drone spare parts for your model. We compare compatibility across Mini series, Mavic series, Air series, and FPV models to help you find the right replacement parts and accessories. We provide guidance based on your drone model code and the specific component you need.

Repair Tracking

Track the status of your repair service in real time. We send diagnostic results and repair updates via email and SMS. Standard repair time is 1–7 business days. Once completed, your device is shipped back with a cargo tracking number.

Technical Support

Our technical team is by your side for setup, calibration, software updates, and flight issues as part of our DJI drone service. You can get detailed information about DJI Fly and DJI Assistant apps. In our technical support articles, you'll find gimbal calibration, IMU settings, firmware update steps, and pre-flight checklists.

After-Sales Support

Our service pages and legal texts explain the scope of Odakon after-sales support. You can get detailed information about repair processes and maintenance services from our service page. On service jobs, replaced parts are covered by a 6-month service assurance. No work is performed without your approval.

Warranty & Support

All replaced parts and repair work are covered by a 6-month service warranty. If you experience issues with a repaired component, contact us within 30 days. Warranty service is provided free of charge for parts and labor. You can reach us at our Tokat address or via cargo for warranty claims.

Payment Options

We accept credit card, debit card (single payment), and bank transfer/EFT for service payments. All transactions are protected with SSL encryption and 3D Secure. A 5% discount applies to bank transfer payments. Corporate invoicing is available for fleet and bulk service requests.

Why Odakon Customer Service?

Odakon has been operating in Turkey since 2023 in the fields of DJI drone repair, robot vacuum service, and technical support services. With our customer satisfaction-focused approach, fast service infrastructure, and experienced technical team, we have become a trusted brand in the industry.

Our spare parts inventory includes gimbal modules, motor and ESC boards, camera lenses, batteries, and charging units for DJI Mini 4 Pro, Mini 3 Pro, Mavic 3 Pro, Mavic Air 2S, Air 3, and Phantom series drones. All parts are used in our professional repair services with compatibility guaranteed for the specific model.

Our DJI drone repair service performs gimbal shake and deviation repair, motor replacement, camera sensor repair, IMU and compass calibration, and firmware updates. Depending on the issue, the estimated service time is 1-7 business days. Replaced parts are delivered with a 6-month service assurance. We serve customers across Turkey via cargo shipping.

Our robot vacuum service provides LiDAR sensor repair, battery replacement, and brush and wheel repair for all brands and models. We offer brand-independent professional technical support.

We keep you updated in real time about your order and shipping status. You can reach us via WhatsApp, phone, and email. Our working hours are Monday - Friday, 10:00 - 18:00 (GMT+3). Our customer service team will be happy to assist you with all your questions.

DJI Drone Repair Service - Gimbal and Motor Repair

DJI Drone Service

Robot Vacuum Service

Frequently Asked Questions

Answers to the most common questions from our customers

How long does repair take and how is it shipped?

Repaired devices are typically ready within 1–7 business days depending on the complexity of the issue. Upon completion, we ship your device free of charge via our contracted carrier. Tracking information is sent via email and SMS. Service requests received before 3:00 PM on weekdays are processed the same day.

How does the service warranty work?

All replaced parts and repair work are covered by a 6-month service warranty. If you experience issues with a repaired component, contact us at +90 850 840 81 42 or iletisim@odakon.com. We’ll diagnose the issue at no charge. If within warranty scope, parts and labor are provided free of charge. Devices are returned via prepaid shipping.

How long does DJI drone repair take?

Repair times at our DJI drone repair service vary depending on the type of issue. Standard jobs have an estimated service time of 1-7 business days. For complex issues, the customer is informed. After a free diagnostic assessment, price and timeline information is provided, and no work is done without your approval. Replaced parts are delivered with a 6-month service assurance.

Do I need a permit to fly a drone?

In Turkey, drones over 500 grams require an SHT-IHA-1 certificate and registration from the DGCA (Directorate General of Civil Aviation). The DJI Mini series, which weighs under 500 grams, does not require registration, but flight restrictions apply in certain areas (airport perimeters, military zones, national parks, etc.). You can find detailed information about regulations in our Drone Academy blog posts.

What payment methods can I use?

You can pay with credit card (Visa, MasterCard, Amex) or debit card in a single payment. A 5%% discount applies to bank transfer/EFT payments. All payments are protected with SSL security certificate and 3D Secure infrastructure. Service fees are communicated transparently after the diagnostic assessment.

Can I get technical support and consultation?

Yes, our technical support team is at your service. We help with spare parts compatibility, installation guidance, calibration issues, and software updates. You can reach us via WhatsApp (+90 850 840 81 42), phone, and email (iletisim@odakon.com). You’ll find helpful guides in our Technical Support category.

Which drone model is right for me?

Our recommendations based on your intended use: For travel and everyday use, the DJI Mini 4 Pro (lightweight, 249 grams, portable); for professional photo/video, the Mavic 3 Pro (Hasselblad camera, high resolution); for speed and action, the FPV Combo; for beginners, the Air 3 is recommended. For detailed consultation, feel free to call our customer service.

Do you offer corporate service contracts?

We offer special pricing for fleet maintenance, corporate repairs, and educational institutions. We prepare service contracts for film production companies, mapping/surveying firms, agricultural technology companies, universities, and government agencies. To request a quote, you can email iletisim@odakon.com or call us at +90 850 840 81 42.

Useful Resources

Drone usage guides, technical information, and how-to articles

Get in Touch Today

Phone: +90 850 840 81 42 Message on WhatsApp

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