Terms of Service

SERVICE TERMS AND USER AGREEMENT

Please read the following service terms carefully before sending your device to Odakon Service. Any customer who sends or delivers their device to our technical service is deemed to have read and accepted these terms.

1. GENERAL PROVISIONS

This agreement is made between Evren Delioglu (Sole Proprietorship) (hereinafter referred to as the "Service") and the person/organization delivering their device for repair, maintenance, or fault diagnosis (hereinafter referred to as the "Customer").

2. DEVICE ACCEPTANCE AND SHIPPING CONDITIONS

• DJI drones sent to our technical service should be shipped with 1 battery and charger if available.
• Sending SD cards is not recommended. If sent, no responsibility is accepted; however, sent cards will be recorded in the service record.
• The shipping company is responsible for any damage that may occur during shipment. The customer is responsible for securely packaging the device before sending it via cargo.

3. FAULT DIAGNOSIS, INVENTORY CHECK AND PRICING

• A detailed fault diagnosis is performed for devices received at our technical service. The Diagnostic Fee varies by device model and is specified in the service form/system presented to the customer.
• Inventory Check: In the report created during fault diagnosis, all hardware received by our service (drone body, number of batteries, controller, SD card, propellers, etc.) and the device serial number are listed in detail.
• Customer Responsibility: The customer is responsible for checking the inventory list and quantities in this report (sent via WhatsApp or through the system). If the report is not disputed, the quantities in our service intake records (e.g., if it states 3 batteries were received, then 3 batteries) are accepted as definitive. Claims of "I sent more items, some are missing" raised during or after delivery will not be accepted.
• If the customer does not approve the repair, only the Diagnostic Fee and any Shipping Costs are charged, and the device is returned.
• In cases where the device cannot be repaired (total loss/scrap) or repair is not possible due to reasons not attributable to our service, the Diagnostic Fee is still charged for labor time spent.

4. REPAIR PROCESS AND PAYMENT

• As per our payment policy, after the fault diagnosis report and total amount are communicated to the customer, repair work and parts procurement begin upon receipt of payment.
• The estimated service duration under normal conditions is 1-7 business days after diagnosis and customer approval. However, this period may be extended in case of delays in parts procurement, additional faults detected during testing, or operational workload.
• High-quality compatible spare parts are used in all repairs.

RISK NOTICE (Liquid Contact): Especially in devices exposed to liquid contact, there is a risk that the device may completely shut down (not turn on at all) during fault diagnosis or intervention due to corrosion. The customer acknowledges and accepts this risk when sending a liquid-contacted device to our service.

5. WARRANTY CONDITIONS

• For repairs performed by our technical service, a 6-month service assurance is provided for replaced parts. (For example, if an arm replacement was performed, only the replaced arm and related workmanship are covered under this service assurance.)
• New faults caused by user error (crash, collision, liquid contact, unauthorized intervention, etc.) are not covered under this service assurance.
• Software-related operations are not covered under this service assurance.

6. DELIVERY AND SHIPPING PROCESS

• For approved repairs, we provide a contracted shipping code so that inbound shipment to our service can be sent free of charge.
• Devices with completed repairs are accompanied by video and images showing they are in working condition before being shipped back to the customer free of charge.
• Our service is not responsible for any damage that may occur during shipping after the device has been handed over to the cargo company.
• Important: The customer must open and inspect the package in the presence of the courier upon delivery. If there is any crushing, damage to the box, or physical defects on the device, the customer should not accept delivery and should have the courier prepare a "Damage Report." No claims can be made for damaged deliveries without a damage report.
• If the repair is rejected, return shipping costs are the customer's responsibility.

7. DEVICE PICKUP AND STORAGE (STATUTE OF LIMITATIONS)

• After the customer is informed about devices whose repair is completed or designated for return, a "Storage Fee" begins to accrue if the customer cannot be reached for 1 week (7 days).
• Our company is not responsible for devices that remain at our technical service and exceed a total of 60 days. Customers cannot claim any rights over devices not picked up after 60 days; the decision to recycle, donate, or use such devices for parts is at our company's discretion.

8. DATA LOSS RESPONSIBILITY

During repair operations (especially during motherboard interventions or software updates), there is a risk that images and data on the device may be lost. Backing up data is entirely the customer's responsibility. Odakon Drone Service cannot be held responsible for data loss.

9. Contact Information