Drone Service Process: Transparent, Fast and Trackable
Create your service request and track your device status through our online panel. Monitor all your past and current service records in one place.
- Status updates and process transparency
- Instant access with service tracking number
- Complete service history and records
How Does the Service Process Work?
We explain in detail the steps you need to follow for your drone repair
Contact & Estimated Price Info
Before starting the service process, you can contact us for preliminary information about your issue. Our experienced technical team will provide an estimated service cost range based on the symptoms you describe, helping you plan your budget.
- 24/7 communication via WhatsApp or phone
- Preliminary assessment based on symptoms
- Estimated cost and turnaround time
- Online service request form
Safe Shipping
After you create your service request, we share the shipping steps with you. For approved repairs, shipment to our technical service and return shipment after repair are covered through our contracted cargo process. Proper packaging is important to prevent damage to your device during transit. We accept shipments from all over Turkey.
Packaging Tips
- Ship in original box (if possible)
- Remove propellers and pack separately
- Send batteries at 30-50% charge
- Use foam or bubble wrap
- Label the box as "FRAGILE"
Professional Fault Diagnosis
Once your device reaches us, our expert technicians perform a comprehensive fault diagnosis. All systems are thoroughly inspected and a written report is provided to you.
The diagnostic fee varies by device model. If you approve the repair, the diagnostic fee is waived and included in the total service cost.
- Visual and physical damage inspection
- Flight system and sensor testing
- Gimbal and camera function check
- Battery health analysis
- Firmware and software check
- Detailed fault report preparation
Price Approval & Repair
After the diagnosis is complete, we provide a detailed price quote. Once you approve, the repair process begins. All repairs are performed using high-quality compatible parts.
- Transparent and detailed pricing
- High-quality compatible spare parts used
- Professional technical team
- Estimated 1-7 business day service window
Comprehensive Quality Control
After the repair is complete, your device undergoes a comprehensive quality control process. Test flights and all function checks are performed to ensure your device works flawlessly.
Safe Delivery
After successfully passing all tests, your device is carefully packaged and shipped to your address. The shipping tracking number is sent via SMS and email.
- Professional and secure packaging
- Insured shipping
- Shipping tracking number notification
- Detailed service report
- 6-month service assurance details for replaced parts
Transparent Pricing Policy
No surprise costs — everything is clear and upfront
Diagnostic Fee
The diagnostic fee varies by device model. If you approve the repair, the diagnostic fee is deducted from the total cost. So if you proceed with the repair, you don't pay extra.
Pre-Quote
Call us before sending your device! We'll listen to your symptoms and provide an estimated price range. This way, you can plan your budget in advance.
Call NowParts Quality Assurance
We use high-quality compatible spare parts in all repairs. Replaced parts and the directly related service work are covered by a 6-month service assurance.
24/7 Online Service Tracking
Track your service process in real time. You can view your device's current status, work performed, and estimated delivery date at any time.
- Real-time status updates
- Service history viewing
- Photo progress reports
- SMS and email notifications
- PDF service report download
Spare Parts
Need DJI compatible spare parts for your drone? We stock propellers, batteries, gimbal parts, camera lenses, motors, and controller accessories. Contact us for availability and pricing.
6-Month Service Assurance
Replaced parts and the directly related service work are covered by a 6-month service assurance. The exact scope is explained to you at delivery.
Service Assurance
6-month coverage for replaced parts and related service work
Quality Parts
Tested high-quality compatible spare parts used
Service Report
Detailed service report and work summary
Fast Support
Fast follow-up support after service
Frequently Asked Questions
Common questions about the service process
How much is the diagnostic fee?
The diagnostic fee varies by device model. However, if you approve the repair, this fee is deducted from the total service cost — you don't pay extra.
How long does the service take?
Depending on the type of issue and spare part availability, our average service time is 1-7 business days. This may be longer if parts need to be ordered or additional faults are discovered.
Who pays for shipping?
For approved service requests, inbound shipping to our technical service and outbound return shipping are covered by us. If the repair is rejected, return shipping costs are the customer's responsibility.
Which DJI models do you service?
We service all consumer drones including Mini, Mavic, Air, FPV, Avata, and Phantom series. We also support enterprise drones like Matrice and Enterprise series.
What does the warranty cover?
Replaced parts and the directly related service work are covered by a 6-month service assurance. User-caused damage and unrelated new faults are excluded.
How can I pay?
We accept credit cards and bank transfer/wire. A 5%% discount applies to bank transfer/EFT payments.
Professional Service for Your Drone
Submit your service request now or call us for detailed information.
About Our DJI Drone Service
At Odakon, we handle DJI drone service requests from all over Turkey. We provide professional service for all DJI consumer drone models including DJI Mini 4 Pro, Mini 3, Mavic 3 Pro, Mavic 3 Classic, Air 3, Avata 2, FPV, and Phantom series. For our corporate clients, we also support Matrice 350 RTK, Matrice 30T, and Mavic 3 Enterprise series drones.
Our technical service handles all technical operations including gimbal repair, motor replacement, camera repair, battery analysis, ESC repair, sensor calibration, and firmware updates — all performed by our expert team. All repairs are covered by a 6-month service assurance.
In line with our transparent pricing policy, you can get an estimated price based on your device's symptoms before sending it. We provide a detailed quote after diagnosis and never proceed without your approval. With our online service tracking system, you can monitor your device status 24/7 and view your service history.