Privacy Policy

Privacy and Personal Data Protection Policy

At Odakon ("Odakon" or "Company"), we highly value the privacy of customers and users who visit our website odakon.com and use our services.

This Privacy Policy explains, in accordance with the Turkish Personal Data Protection Law No. 6698 (KVKK), as the "Data Controller," how Odakon collects your personal data through our website (odakon.com), for what purposes we use this data, how we protect it, and what your rights are regarding this data.

By using our website or benefiting from our services, you are deemed to have accepted the practices described in this Privacy Policy.

1. Personal Data We Collect

When you request a repair service on odakon.com, contact us, or create a user account, we may collect the following personal data:

• Identity Information: First name, Last name.
• Contact Information: Email address, phone number, delivery address, billing address.
• Service Information: Service requests submitted, repair history, service notes.
• Transaction Security Information: IP address, browser type, device information, cookie data, and on-site browsing behavior.
• Financial Information: Your credit card or bank account information is not stored directly by our Company. This data is encrypted and processed by legally compliant and secure third-party payment service providers.

2. Purposes of Using Your Personal Data

The personal data we collect is used for the following purposes within the conditions specified in Articles 5 and 6 of the KVKK:

• Processing, confirming, repairing, and returning your devices.
• Creating invoices and accounting records.
• Managing after-sales support services (warranty claims, repair support).
• Responding to customer service inquiries (via iletisim@odakon.com).
• Improving your website experience and resolving technical issues.
• Fulfilling our legal obligations (tax law, consumer law, etc.).
• (With your explicit consent) Sending you marketing emails about services, campaigns, and updates.

3. Sharing Personal Data (Third Parties)

We do not sell, rent, or routinely share your personal data with third parties for commercial purposes.

Limited data transfer may take place only when it is strictly necessary to complete your service request, operate secure payment infrastructure, or comply with a clear legal obligation. In such cases, only the minimum data required for that specific purpose is processed.

4. Data Security and Protection

Odakon takes all necessary technical and administrative measures to ensure the security of your personal data. All data flow on our website is encrypted with an SSL (Secure Sockets Layer) certificate. Your data is stored on servers protected by firewalls and access controls.

However, we remind you that no data transmission method over the internet is 100% secure.

5. Cookies

Our website may use cookies to improve the user experience (e.g., remembering your preferences) and to analyze site traffic. Cookies are small text files placed on your device. You can block cookies at any time through your browser settings; however, this may cause some site features to not function properly.

6. Your Rights Under the KVKK (As a Data Subject)

Pursuant to Article 11 of the KVKK, you have the following rights regarding your data:

• Learning whether your personal data has been processed.
• Requesting information if it has been processed.
• Learning the purpose of processing and whether it is used in accordance with its purpose.
• Knowing the third parties to whom it has been transferred domestically or abroad.
• Requesting correction if it has been processed inaccurately or incompletely.
• Requesting deletion or destruction within the framework of the conditions stipulated in the KVKK (right to be forgotten).
• Requesting notification of correction, deletion, or destruction operations to third parties to whom the data has been transferred.
• Objecting to a result that arises against you through the analysis of processed data exclusively through automated systems.
• Requesting compensation for damages in case of unlawful processing.

To exercise these rights, you can send your requests in writing to iletisim@odakon.com or through other methods specified on our website. Your request will be finalized free of charge within 30 days at the latest.

7. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect data from persons under 18 without parental or guardian consent.

8. Policy Changes

This Privacy Policy may be updated from time to time in line with legal requirements or changes in our business processes. All updates take effect on the date they are published on this page. We recommend that you review the policy regularly.

9. Contact Us

Please do not hesitate to contact us for any questions, concerns, or requests regarding our Privacy Policy or your personal data.