Customer Service

Odakon Customer Service

Our expert team is here to help you with DJI drone spare parts, robot vacuum service, and technical support. We answer all your questions about order tracking, returns, product consultation, and service processes.

850 840 81 42 Message on WhatsApp iletisim@odakon.com

~2 hours

Average Response Time

98%

Customer Satisfaction

5,000+

Happy Customers

24/7

Online Support

Contact Information

Phone 850 840 81 42

WhatsApp 850 840 81 42

Email iletisim@odakon.com

Address Yeşilırmak Mah. Orkide Sok. No:7, Merkez, Tokat

Business Hours Monday - Friday: 10:00 - 18:00

Quick Access

Service & Repair Drone and robot vacuum repair, maintenance, and technical support DJI Drone Service Gimbal repair, motor replacement, camera calibration About Us The Odakon story, our values, and our vision

Support Topics

Whatever you need help with, you can reach the relevant section below.

Product Consultation

We help you choose the most suitable DJI drone model for your needs. We compare all the features of the Mini series, Mavic series, Air series, and FPV models to help you find the right spare parts and accessories based on your intended use. We provide recommendations based on criteria such as camera features for professional shooting, lightweight portability for travel, and ease of use for beginners.

Order Tracking

Track every stage of your order in real time. We automatically send tracking numbers and estimated delivery times via email and SMS. Orders placed before 3:00 PM are shipped the same day. We offer fast shipping options with 1–3 business day delivery across Turkey.

Technical Support

Our technical team is by your side for setup, calibration, software updates, and flight issues as part of our DJI drone service. You can get detailed information about DJI Fly and DJI Assistant apps. In our technical support articles, you'll find gimbal calibration, IMU settings, firmware update steps, and pre-flight checklists.

Warranty Services

All our products are shipped with a warranty certificate. You can get detailed information about warranty coverage, repair processes, and maintenance services from our service page. We offer free repairs for defects within the warranty period and transparent pricing for out-of-warranty work. No work is performed without your approval.

Returns & Exchanges

You have an unconditional right of return within 14 days of the delivery date. The product must be unused and in its original packaging. We guide you through return processes, exchange requests, and shipping arrangements. You can call our customer service to receive a free return shipping code. After approval, your payment will be refunded to your account within 3 business days.

Payment Options

We offer credit card, debit card (single payment and installments), and bank transfer/EFT options through our secure shopping infrastructure. All your payments are protected with SSL security certificate and 3D Secure. A 5% discount is available for bank transfer/EFT payments. Selected products offer installment plans up to 12 months, and corporate invoicing is available.

Why Odakon Customer Service?

Odakon has been operating in Turkey since 2020 in the fields of DJI drone spare parts sales, robot vacuum service, and technical support services. With our customer satisfaction-focused approach, fast delivery infrastructure, and experienced technical team, we have become a trusted brand in the industry.

Our spare parts inventory includes gimbal modules, motor and ESC boards, camera lenses, batteries, and charging units for DJI Mini 4 Pro, Mini 3 Pro, Mavic 3 Pro, Mavic Air 2S, Air 3, and Phantom series drones. Every spare part is sold with a compatibility guarantee matched to the specific model code.

Our DJI drone service performs gimbal shake and deviation repair, motor replacement, camera sensor repair, IMU and compass calibration, and firmware updates. All repairs are completed within 48–72 hours and come with a repair warranty. We serve customers across Turkey via cargo shipping.

Our robot vacuum service provides LiDAR sensor repair, battery replacement, and brush and wheel repair for Roborock S7, S8, Q7, Q8 and Dreame L10, L20, X30, W10 series devices. We offer brand-independent professional technical support.

We keep you updated in real time about your order and shipping status. You can reach us 24/7 via WhatsApp, phone, and email. Our average response time is 2 hours. Our customer service team will be happy to assist you with all your questions.

DJI Drone Repair Service - Gimbal and Motor Repair

DJI Drone Service

Roborock and Dreame Robot Vacuum Repair Service

Robot Vacuum Service

DJI Mini Series: Mini 5 Pro, Mini 4 Pro, Mini 3 Pro, Mini 3, Mini 2 SE, Mini 2, Mavic Mini
DJI Mavic Series: Mavic 4 Pro, Mavic 3 Pro, Mavic 3 Classic, Mavic 3, Mavic Air 2S, Mavic Air 2
DJI Air Series: Air 3S, Air 3, Air 2S, Air 2
DJI Phantom: Phantom 4 Pro V2.0, Phantom 4 Pro, Phantom 4
DJI FPV: Avata 2, Avata, FPV Combo

Frequently Asked Questions

Answers to the most common questions from our customers

When will my order be shipped?

In-stock items are shipped the same day or within 1 business day at the latest. Your tracking number is automatically sent via email and SMS. Orders placed before 3:00 PM on weekdays are shipped the same day. With our express shipping option, we offer next-day delivery to major cities including Istanbul, Ankara, and Izmir.

How do returns and exchanges work?

You have the right to return within 14 days of the delivery date. The product must be unused and in its original packaging. You can request a free return shipping code by calling our customer service at 850 840 81 42 or by emailing iletisim@odakon.com. After product inspection, your payment will be refunded to your bank account or credit card within 3 business days.

How long does DJI drone repair take?

Repair times at our DJI drone service vary depending on the type of issue. Standard repairs are completed within 48–72 hours. For complex issues, the customer is informed. After a free diagnostic assessment, price and timeline information is provided, and no work is done without your approval. All repairs are delivered with a warranty.

Do I need a permit to fly a drone?

In Turkey, drones over 500 grams require an SHT-IHA-1 certificate and registration from the DGCA (Directorate General of Civil Aviation). The DJI Mini series, which weighs under 500 grams, does not require registration, but flight restrictions apply in certain areas (airport perimeters, military zones, national parks, etc.). You can find detailed information about regulations in our Drone Academy blog posts.

What payment methods can I use?

You can pay with credit card (Visa, MasterCard, Amex), debit card in a single payment or in installments. A 5% discount applies to bank transfer/EFT payments. Cash on delivery is also available. All payments are protected with SSL security certificate and 3D Secure infrastructure. Installment plans of 2, 3, 6, 9, and 12 months are offered on selected products.

Can I get technical support and consultation?

Yes, our technical support team is at your service before and after purchase. We help with drone selection, spare parts compatibility, installation guidance, calibration issues, and software updates. You can reach us via WhatsApp (850 840 81 42), phone, and email (iletisim@odakon.com). You'll find helpful guides in our Technical Support category.

Which drone model is right for me?

Our recommendations based on your intended use: For travel and everyday use, the DJI Mini 4 Pro (lightweight, 249 grams, portable); for professional photo/video, the Mavic 3 Pro (Hasselblad camera, high resolution); for speed and action, the FPV Combo; for beginners, the Air 3 is recommended. For detailed consultation, feel free to call our customer service.

Are there discounts for corporate purchases?

We offer special pricing and discounts for bulk orders, corporate purchases, and educational institutions. We prepare corporate proposals for film production companies, mapping/surveying firms, agricultural technology companies, universities, and government agencies. To request a quote, you can email iletisim@odakon.com or call us at 850 840 81 42.

Useful Resources

Drone usage guides, technical information, and how-to articles

Get in Touch Today

Phone: 850 840 81 42 Message on WhatsApp

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