DJI Service Process: Transparent, Fast and Trackable
Create your service request and track your device status through our online panel. Monitor all your past and current service records in one place.
- Status updates and process transparency
- Instant access with service tracking number
- Complete service history and records
How Does the Service Process Work?
We explain in detail the steps you need to follow for your drone repair
Contact & Estimated Price Info
Before starting the service process, you can contact us for preliminary information about your issue. Our experienced technical team will provide an estimated service cost range based on the symptoms you describe, helping you plan your budget.
- 24/7 communication via WhatsApp or phone
- Preliminary assessment based on symptoms
- Estimated cost and turnaround time
- Online service request form
Safe Shipping
After your service request is approved, you need to ship your drone to us safely. Proper packaging is important to prevent damage to your device during transit. We accept shipments from all over Turkey.
Packaging Tips
- Ship in original box (if possible)
- Remove propellers and pack separately
- Send batteries at 30-50% charge
- Use foam or bubble wrap
- Label the box as "FRAGILE"
Professional Fault Diagnosis
Once your device reaches us, our expert technicians perform a comprehensive fault diagnosis. All systems are thoroughly inspected and a written report is provided to you.
The diagnostic fee varies by device model. If you approve the repair, the diagnostic fee is waived and included in the total service cost.
- Visual and physical damage inspection
- Flight system and sensor testing
- Gimbal and camera function check
- Battery health analysis
- Firmware and software check
- Detailed fault report preparation
Price Approval & Repair
After the diagnosis is complete, we provide a detailed price quote. Once you approve, the repair process begins. All repairs are performed using original DJI parts.
- Transparent and detailed pricing
- Original DJI spare parts used
- Professional technical team
- Average 2-5 business days repair time
Comprehensive Quality Control
After the repair is complete, your device undergoes a comprehensive quality control process. Test flights and all function checks are performed to ensure your device works flawlessly.
Safe Delivery
After successfully passing all tests, your device is carefully packaged and shipped to your address. The shipping tracking number is sent via SMS and email.
- Professional and secure packaging
- Insured shipping
- Shipping tracking number notification
- Detailed service report
- 6-month workmanship warranty certificate
Transparent Pricing Policy
No surprise costs — everything is clear and upfront
Diagnostic Fee
The diagnostic fee varies by device model. If you approve the repair, the diagnostic fee is deducted from the total cost. So if you proceed with the repair, you don't pay extra.
Pre-Quote
Call us before sending your device! We'll listen to your symptoms and provide an estimated price range. This way, you can plan your budget in advance.
Call NowOriginal Parts Guarantee
We use original DJI spare parts in all repairs. We offer a 6-month warranty on both workmanship and parts.
24/7 Online Service Tracking
Track your service process in real time. You can view your device's current status, work performed, and estimated delivery date at any time.
- Real-time status updates
- Service history viewing
- Photo progress reports
- SMS and email notifications
- PDF service report download
Spare Parts
Need original DJI spare parts for your drone? We stock propellers, batteries, gimbal parts, camera lenses, motors, and controller accessories. Contact us for availability and pricing.
6-Month Service Warranty
All our service work is covered by a 6-month workmanship warranty. If the same issue recurs, you are entitled to a free repair.
Workmanship Warranty
6-month warranty on all repair work performed
Original Parts
100% original DJI spare parts used
Service Report
Detailed service report and warranty certificate
Fast Support
Priority service under warranty coverage
Frequently Asked Questions
Common questions about the service process
How much is the diagnostic fee?
The diagnostic fee varies by device model. However, if you approve the repair, this fee is deducted from the total service cost — you don't pay extra.
How long does the service take?
Depending on the type of issue and spare part availability, our average service time is 2-5 business days. This may be longer if parts need to be ordered.
Who pays for shipping?
Outbound shipping cost is the customer's responsibility. Return shipping after service is covered by us or included in the service fee (varies by service type).
Which DJI models do you service?
We service all consumer drones including Mini, Mavic, Air, FPV, Avata, and Phantom series. We also support enterprise drones like Matrice and Enterprise series.
What does the warranty cover?
All our service work is covered by a 6-month workmanship warranty. If the same issue recurs within this period, you are entitled to a free repair. User-caused damage is excluded.
How can I pay?
We accept credit cards, bank transfer/wire, and cash on delivery. Contact our customer service for installment options.
Professional Service for Your Drone
Submit your service request now or call us for detailed information.
About Our DJI Drone Service
At Odakon, we handle DJI drone service requests from all over Turkey. We provide professional service for all DJI consumer drone models including DJI Mini 4 Pro, Mini 3, Mavic 3 Pro, Mavic 3 Classic, Air 3, Avata 2, FPV, and Phantom series. For our corporate clients, we also support Matrice 350 RTK, Matrice 30T, and Mavic 3 Enterprise series drones.
Our service center handles all technical operations including gimbal repair, motor replacement, camera repair, battery analysis, ESC repair, sensor calibration, and firmware updates — all performed by our expert team. All repairs using original DJI spare parts are covered by a 6-month workmanship warranty.
In line with our transparent pricing policy, you can get an estimated price based on your device's symptoms before sending it. We provide a detailed quote after diagnosis and never proceed without your approval. With our online service tracking system, you can monitor your device status 24/7 and view your service history.